Top-Quality Support

When it comes to smart home solutions, exceeding customer expectations is only the beginning. We offer yearly preventive maintenance visits and several customer service levels that ensure any technological “hiccups” can be fixed with a simple phone call.

Whether you have maintenance questions, need help troubleshooting, or are just curious about future upgrades, we’re always here to help. And since we know how frustrating it can be to wait for answers, we offer rapid response times to ensure you’re back to enjoying your smart home as quick as possible.

Bronze

$ $

monthly

6 hours included

phone response: Next business day response time (9am to 5pm)

on-site response time: 48 hours

dedicated contact

utility management

remote monitoring of system health

bi-annual system check

Emergency labor rate: $175/hr

†Equipment replacement cost: 0% disc.

Silver

$ $$

monthly

all that Bronze level includes except:

8 hours included

phone response: Same day response time (9am-5pm)

on-site response time: 24 hours

refresher training

1 preventative maintenance visit

Emergency labor rate: $140/hr

†Equipment replacement cost: 5% disc.

Gold

$ $$$

monthly

all that Silver level includes except:

8 hours included

phone response: 4 hrs response time (9am-5pm)

on-site response time: 24 hours

severe weather priority

2 preventative maintenance visits

video calibration

audio calibration

Emergency labor rate: $100/hr

†Equipment replacement cost: 10% disc.

Platnium

$ $$$$

monthly

all Gold level includes except:

Unlimited hours

phone response: 2 hrs response time (9am-5pm)

on-site response time: 4 hours

Emergency labor rate: $0

†Equipment replacement cost: 20% disc.

Actual price is determined by the size of the system, type of equipment and system design. The above chart is for reference. Actual figures will be provided after a review of your home or office space.  Schedule a free estimate today.

†Equipment replacement cost is for when item is out of warranty